Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Convenient Location
Good Dining Quality
Lack of Room Comfort
Staff Distractions
6.6/10
Nice
Rooms
7.0
Location
8.0
Service
7.5
Dining
7.0
Guest reviews
6.6/10
based on 5 reviews
3.5/5
based on 492 reviews
7.0
7.0/10 based on 2322 reviews
#201 of 347 hotels in Hamburg based on Tripadvisor
Matthew
United Kingdom,
January
2024
7.6/10
The hotel's location is convenient for easy access to the Volksparkstadion and the local train station, making it great for getting around. However, the noise from fans in the bathrooms and lack of properly closing drapes affected my sleep on the first night. The dining experience offered good quality with a variety of options included in the price, but the blankets were too hot which was uncomfortable.
Rooms
7.0
My stay in the superior room initially had some issues as I was given a small room instead of a suite, but the staff was apologetic and arranged a more suitable room away from the elevator and corridor.
Service
6.0
Although the staff mostly seemed preoccupied with outside smoking and local geography questions, they were courteous in their apologies and assistance at the front desk.
Location
8.0
The hotel's location is easy to reach from the A7 and not far from the airport, with affordable local transport options available for convenient travel. However, the surroundings didn't encourage leisurely evening strolls.
Dining
8.0
The dining experience was enjoyable with good quality options, including hot dishes, but the overly hot blankets detracted from the overall comfort of the stay.
Facilities
9.0
The hotel offers included dining in the restaurant, which provides a variety of options and good quality food.
Convenient Location
Lack of Room Comfort
Stephen
United Kingdom,
June
2023
7.6/10
The hotel is located close to the motorway and offers easy access to the city center for those driving by car. The rooms are nice and clean, but the lack of air conditioning can be a drawback. The service is outstanding with smart, polite, and professional staff assisting guests with local geography questions. The dining experience is a bit pricey for what it offers, with breakfast being on the expensive side. Overall, a convenient location for travelers with a car.
Rooms
7.0
My room was nice and clean, but very outmoded with no air conditioning.
Service
9.0
The staff was very helpful with finding our way around Hamburg and were smart, polite, and professional too.
Location
8.0
The hotel is close to the motorway and convenient for those driving by car. It is also a short distance from the city center.
Dining
6.0
The price for breakfast was expensive, and the regional jams were a nice touch.
Facilities
8.0
The hotel offers tours and ticket assistance, ideal for exploring the area.